FAQs
Does this solution make sense for my club?
If your league has around 600 annual registrations and a desire to fundraise all year this is a great solution for you. If your club has less than 600 registrations we’re happy to provide a WebStore for fundraising sales all year round with the opportunity to grow into the sports registration tools.
Can you process membership as well as program payments? Donations?
Yes, Powered By Eastbay will process all payments, including membership, paid directory listings, donations and sponsorships. This includes keeping track of your membership records to ensure memberships are current when a participant registers for a program.
Does everyone have to pay by credit card? Do you handle deposits?
Not everyone has to pay by credit card. And, yes, Powered By Eastbay allows you to accept and record offline payments by checks if you want to. Powered By Eastbay also handles deposits, including allowing you to set the minimum amounts.
We already run a pretty tight ship. Will you really save us staff time and money?
Yes. All our customers have experienced savings--even those who already had systems. Powered By Eastbay affects many aspects of your operation. It automates routine, and eliminates many manual tasks. Think of the labor involved with registration, payment and data entry alone--or costs for printed materials and website hosting. The average experience is over one hour saved per registrant.
Our organization has over 50,000 members. Can you handle our volume?
Yes. Powered By Eastbay is "industrial strength" and built to handle millions of online registrations. No other organization has made the commitment to scalability through hardware, software and bandwidth that Powered By Eastbay has.
Most years, the volunteers from our organization change, and we are always scrambling to find the old records or figure out how they did it before. Can you help us?
Yes. One of the biggest advantages of using Powered By Eastbay for volunteer based organizations is that we provide "institutional knowledge." We can help you access historical records, set-up current programs or answer "how-to" questions. Our customers tell us this has made them far less vulnerable to the loss of key volunteers.
Accessibility for all our participants, especially those less able to afford our programs, is really important for our organization. Won't you make that worse?
No. We recognize most organizations' commitment to inclusiveness and provide confidential, automated handling of reduced fee participants. Powered By Eastbay also makes it easy for you to provide scholarships to increase participation rates. Most organizations use Powered By Eastbay donation functionality to raise funding for scholarships.
Can I leave the WebStore open all year?
Certainly, as a matter of fact we encourage it. The benefit to a WebStore is the ability to keep spirit wear and gear available at any point in time. While at the same time collecting fundraising money to help manage or improve the offerings of your organization.
How is the reimbursement of payments handled?
Using your own Merchant of Record Account all funds are deposited directly into your organizations bank account. This will include any program registrations, donations or funds raised through the use of the Eastbay WebStore.
How long does it take to get started?
New customers are typically up and running within a 15 days. Our Client Services team uses its successful experience with other organizations to work with your staff to make the transition easy and painless. This includes suggested communications to participants.
What if I only need or want a WebStore. Is that possible?
Yes, the option for a WebStore only is available for those clubs interested. The fees are based on an initial set up fee, a small monthly fee and any applicable credit card processing fees.
What happens to my member, participant, volunteer and donor data?
You always own and control your data. It is stored in encrypted form in a high security, monitored facility and transmitted using the toughest security Secure Sockets Layer (SSL). Powered By Eastbay cannot use your data without your written permission.
How do I handle payment processing over the Internet?
You will have the advantage of using the secure Powered By Eastbay merchant system and account, eliminating any risk or work on your part to handle online credit card payment. Our comprehensive transaction reporting will streamline your recording keeping and customer service.
Will registrations increase or decrease when everyone has to sign up online? Volunteers? Donations?
Customer organizations see increases in participation of as much as 15-20%. For volunteers, the increase has been as high as 30%, while donations have increased by up to 25%.